Diploma IN HOTEL MANAGEMENT (DHM) FIRST YEAR ( M-DHM-Q1020. )

Syllabus

Introduction to Hotel Management: Overview of Hospitality Industry, History and Evolution of Hotels, Types of Hotels and Accommodation, Organizational Structure of a Hotel, Key Departments in a Hotel, Roles and Responsibilities in Hotel Management, Hotel Grading and Classification, Importance of Customer Service in Hotels, Career Opportunities in Hotel Industry, Emerging Trends in Hospitality.

Front Office Operations: Introduction to Front Office Operations, Reservation and Booking Procedures, Guest Check-in and Check-out Process, Handling Guest Complaints and Requests, Front Office Accounting and Billing, Telephone and Communication Etiquette, Coordination with Other Hotel Departments, Role of Concierge and Guest Relations, Hotel Software and Technology, Importance of First Impressions.

Housekeeping Management: Introduction to Housekeeping, Cleaning Procedures and Techniques, Types of Cleaning Equipment and Supplies, Linen and Laundry Management, Room Inspection and Maintenance, Guest Room Amenities and Standards, Housekeeping Staff Supervision, Safety and Hygiene Standards, Waste Management in Housekeeping, Energy Conservation in Housekeeping.

Food and Beverage Services: Basics of Food and Beverage Services, Types of Food Service Styles, Restaurant and Banquet Service Operations, Menu Planning and Designing, Handling Guest Orders and Special Requests, Wine and Beverage Knowledge, Hygiene and Sanitation in Food Service, Customer Service in F&B, Coordination Between Kitchen and Service Staff, Trends in Food and Beverage Industry.

Food Production and Kitchen Management: Introduction to Food Production, Kitchen Layout and Equipment, Types of Cooking Methods, Basics of Bakery and Patisserie, Kitchen Safety and Hygiene Practices, Food Presentation and Plating Techniques, Inventory and Cost Control in Kitchen, Role of a Chef and Kitchen Brigade, Special Diets and Nutrition, Sustainable and Organic Cooking Trends.

Hospitality Marketing and Sales: Introduction to Hospitality Marketing, Branding and Positioning in Hotels, Online and Offline Marketing Strategies, Role of Digital Marketing and Social Media, Customer Relationship Management (CRM), Hotel Pricing and Revenue Management, Sales Techniques for Hotel Services, Public Relations in Hospitality, Guest Loyalty Programs, Market Trends and Consumer Behavior.

After successful completion of the Certificate in Hotel Management program, graduates acquire foundational knowledge and practical skills in hospitality operations, food and beverage service, front office, housekeeping, customer care, and basic management. This opens the door to a wide array of career opportunities in the hospitality, tourism, and service sectors.

Eligibility: 12th Grade (Intermediate) or Equivalent.